Multi-Year Accessibility Plan

Rexdale Hyundai is committed to removing any barriers for persons with disabilities in our hiring process and during the course of normal employment. Rexdale Hyundai will provide, upon request, information in an accessible format with communication supports to people with disabilities, in a manner that takes into account their specific disabilities.

We expect that all employees would treat any person with a disability with utmost respect and dignity and be willing to provide any assistance necessary to such persons.

Rexdale Hyundai has provided each employee with a Handbook describing in detail our Human rights practices, Equal employment opportunity policy and our workplace harassment policy.

Harassment of any kind based on race, gender, religion, ethnic background, social status, sexual orientation and disability will not be tolerated.

Rexdale Hyundai strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Rexdale Hyundai is taking to meet those requirements and to improve opportunities for people with disabilities. This plan will be reviewed & modified/updated by management once every 5 years or sooner to ensure that we remain in compliance.

Our plan shows how Rexdale Hyundai will play its role in making Ontario an accessible province for all Ontarians.

For over 35 yrs, Rexdale Hyundai has been serving the community in Etobicoke and the greater GTA. We acknowledge that our infrastructure is aging and needs modern upgrades. As outlined in our commitment above, we have begun taking the steps necessary to re-design our facility with the goal in mind of making our business more accessible for all Ontarians. We currently make provisions for service animals and any customers who need special assistance upon request. We have also redesigned our recruitment and selection process to accommodate any applicants with disabilities needing assistance.

• Rexdale Hyundai has complied with legislation and past customer service standards and we intend to remain in compliance going forward
• We invite everyone to submit any feedback or suggestions to the organization
• The best way to contact us is through our website at www.rexdalehyundai.ca/contact and complete our easy on-line form which goes directly to our General Manager
• You may also choose to contact us by phone by dialing 416-748-2555. Ask for the General Manager
• Alternative formats of our accessibility plan is available upon request.

• In 2017, we re-designed our website to make it easier to navigate and we added our contact page for customers to be able to send feedback and suggestions
• We also realized that we were receiving large volumes of phone calls and wait times were increasing on the phone. To remedy this, we have added an on-line service appointment booking system which will allow customers to book their next service appointment in just a few minutes

As mentioned above, we are currently in the design and permitting stages of major renovations to our facility. Architectural drawings have been produced and approved by Hyundai Canada and the process of obtaining the necessary permits has begun. We anticipate that this large project should be completed by latest December 2021.

Rexdale Hyundai is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others. Below is a table that summarizes our planning for the aforementioned construction projects.

Step 1	Re-design building for future growth and to included accessibility requirements for persons with disabilities	Completed 2018
Step 2	Obtain necessary regulatory approval/permits for new building design	Expected completion: Summer 2019
Step 3	Schedule construction to comply with approved design ensuring that all accessibility requirements are achieved	Expected completion: Late 2021

Rexdale Hyundai is committed to making our information and communications accessible to people with disabilities. We will continue to update our policies and procedures yearly to ensure that we are current and providing all the necessary accommodations to maintain equal levels of service for all customers regardless of their disability.

Rexdale Hyundai is committed to fair and accessible employment practices. We have made the necessary adjustments to our hiring process to ensure that all employment opportunities comply with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should any potential candidate require accommodations due to a recognized disability in order to participate in the recruitment process, please contact us and provide your direct contact information. A hiring manager will contact you within 48 hrs.

Rexdale Hyundai is equally committed to providing training to all our employees to meet and exceed the requirements of Ontario's accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

Nav Bhatia

President & CEO