Our Response to COVID-19
Update: June 11, 2021
We are excited to announce that our front doors are now open for in-store shopping! We are still offering at-home services, for people that wish to continue shopping online. Appointments are not required but encouraged so that we may be able to control the flow of traffic better and keep our community safe! Take care and hope to see you soon!
The provincial government has announced a "stay-at-home" order effective, Jan 14 2021. Dealerships have been declared an essential service and continue to be OPEN by APPOINTMENT ONLY. Our dealerships will be operating with revised hours for our Sales Department. Our Parts and Service department continue to operate during their normal hours. . We appreciate your understanding, and apologize for any inconveniences. The safety of our community is our priority.
- Sales will be closing at 8:00pm until further notice.
- Service will continue to operate during normal hours.
- Appointments Only for Sales and Service.
- Parts is available through Curb-Side Pickup ONLY.
- Maximum Number of Guests have been limited to 2 people per household, per visit.
- Shuttle Service is NOT available. Please arrange for your own pick-up / drop-off. We apologize for the inconvenience.
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General Update: November 23, 2020
Toronto and Peel Region have announced that we are now in Grey Zone, effective on Monday, November 23rd 2020. During this time, we want our customers and staff to know we are taking your health very seriously and we have updated some of our processes again to ensure we are following the Covid-19 protocols.
- Operation Hours remain Normal until further notice.
- Appointments Only for Sales and Service.
- Maximum Number of Guests have been limited to 2 people per household, per visit.
- Shuttle Service is NOT available. Please arrange for your own pick-up / drop-off. We apologize for the inconvenience.
Update September 2nd 2020
We thank everybody for their patience and understanding during these times. We are working extremely hard to ensure that all of our clients and staff are safe by taking the proper precautions mandated by the Ontario Ministry of Health. Effective of September 1st 2020, our service operations resume as normal (7 day a week) with a few updated changes in the scheduling.
Monday - Friday: 7:30 am - 6:00 pm
Saturday: 7:30 am - 3:00 pm
Sunday: 9:00 am - 1:00 pm
Update: May 15 2020
On Tuesday, May 19th - our dealership remains open to our customers for business! Although appointments are no longer mandatory, we do request that you book one for the safety of our community. Booking an appointment will allow us to save you time, and be prepare for your arrival! Being able to provide a positive experience is very important to us!
- To book an appointment in Service; you can do so on our webpage, or by phone at 416 748 2555
- To book an appointment with Sales; you can do so here, email, or by calling 416 748 2555
We want to thank you all for your patience and understanding as we are continuing to have our operations return to "normal" during these times. If you have any questions, feel free to reach out to our staff! Take care and stay safe!
-Nav Bhatia's Hyundai
Updated: May 4th 2020
To our valued guests and clients, we thank you for your patience as we begin to re-open our dealership for Phase One. We are operating with extreme measures to ensure social distancing and frequent cleaning is done regularly for the health and safety of our community. Our Sales & Service hours are currently adjusted to reduce the number of traffic flow in our dealership.
We still request that Service appointments are dropped off and picked up once notified by our service department.
If you are feeling unwell at all, Please call to cancel and we will be happy to accommodate and reschedule your appointment for a later date.
If you wish to make a purchase but still remain to keep a distance, we still offer Hyundai Express Shopping @Home.
For those that wish to come in; we have put up Plexiglas on the desks to ensure safe distancing, but we still request that you bring a mask and gloves for added security. We will also provide you with one if you do not have it.
Once again, we appreciate your support and we will get through this together! Feel free to reach out if you have any questions or concerns.
Sincerely,
Your friends @ Nav Bhatia's Hyundai
Updated April 11 2020
Dear Valued Clients,
We will partially re-open the Service department by appointment only Starting Monday, April 13th 2020 with temporary adjusted schedule.
Monday - Thursday: 7:30 - 6:00 PM
Friday: 7:30 - 5:00 PM
Saturday: 8:00 - 1:00 PM
Sunday: Temporarily Closed
We are taking extreme measures to ensure everybody's safety during these times, including; limiting customer/employee interactions, increased cleaning of common area's and surfaces and vehicles. We will accept walk-in's only if it deemed a mechanical emergency.
There is temporarily no shuttle service and strongly recommend customers to drop-off their vehicle and return once notified by our coordinators. Please ask your advisor about our mobile cashier option to avoid touching multiple surfaces!
For Sales inquiries, try out the Hyundai Shopping Express feature, where you're able to build and price, submit an appraisal and get in touch with one of our trained team members.
In this current environment the only way to slow the spread of COVID-19 is to practice physical distancing. As a result, we ask our fellow human beings to please stay home as much as possible during the Ontario-wide lockdown.
Sincerely,
Your Superfan
Nav Bhatia
Frequently Asked Questions?
What if it's an emergency?
Please contact Hyundai Roadside Assistance: 1-800-268-9958. Or our Service Department at 416 748 2555. Our professionally trained staff will be standing by to assist. If it's regarding sales (totalled vehicle, stolen, etc), please contact our Sales Manager jarora@rexdalehyundai.ca - 647 780 3725
What will happen to our service appointments?
We will be contacting all guests with an upcoming service appointment to rebook your appointment for a later date if it is not an emergency service/repair. If you have any questions or believe your upcoming service appointment is critical to the safe operation of your vehicle, please contact us so we can make arrangements.
What if I want to continue shopping for a vehicle?:
Your health and safety is our priority. Our team of product specialists are available to assist you virtually online. We can provide information on your vehicle of choice, provide estimates on trade-in's and discuss your options, safely in the comfort of your own home! Try out the new Hyundai Express Shopping or send us an email at jarora@rexdalehyundai.ca or call 647 780 3725 to get started
Customers with an upcoming Delivery of a recently purchased vehicle:
If you have recently purchased a vehicle, we will absolutely make arrangements for you to take possession of your purchase when it is safe to do so! We will be contacting all customers with upcoming vehicle delivery dates in order of priority, but feel free to call us if you have any questions or concerns.
For Customers with Upcoming Lease Terminations:
Don't worry; there are lots of options available to you, and we are still available to support you. We will be contacting all customers with upcoming lease expiration in order of priority to discuss options, but please feel free to call us if you have any questions or concerns.
If You Have Questions
We are doing our best to be available during this temporary closure. If you have any questions, please feel free to talk to one of our associates.
- email service at dlatour@rexdalehyundai.ca - or sales at jarora@rexdalehyundai.ca
- The Bhatia Group will continue updating our social media accounts for constant updates regarding COVID-19
We at the Bhatia Group thank you for trusting us with your business and assure you every measure is being taken into account to keep our community safe.
Other Helpful Resources
COVID-19 Information For Ontarians: https://www.ontario.ca/page/2019-novel-coronavirus
Public Health Agency of Canada: https://www.canada.ca/en/public-health.html
Government of Canada Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus